We offer concessionary memberships too, including junior, senior, student, corporate, others depending on site. We also offer annual memberships for even greater savings!
Please contact us on sales@fusion-lifestyle.com or visit your local site team if you believe you are eligible for a concessionary membership.
We will respect your personal decisions and allow you to make your own decisions about what activities you can carry out.
We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
We will take all reasonable steps to make sure that our Colleagues are qualified to the appropriate standards
If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
Your commitment to us
You should not undertake activity beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you undertaking activity safely before you use our equipment and facilities, you should get advice from a relevant medical professional and follow that advice.
You should make yourself aware of any rules and instructions, including warning notices which you can find hereor at your chosen facility. Activity carries its own risks, and you should not carry out any activities which you have been told are not suitable for you.
You should ask an Active Life Colleague if there is any equipment which you are unsure how to use.
You should let us know immediately if you feel ill when using our equipment or facilities. Our Colleagues are not qualified medical professionals, but there will be a person available who has had first-aid training.
If you have a disability, you must follow any reasonable instructions to allow you to undertake activity safely.
Privacy Policy
PRIVACY NOTICE ACTIVE LIFE
INTRODUCTION
Fusion Lifestyle and Active Life Limited are registered office 3 & 4 Blake House, Schooner Court, Crossways Business Park, Dartford, England DA2 6QQ. Company registration number: Fusion Lifestyle – 05324416, Active Life – 04376721
Fusion Lifestyle and Active Life are registered charities (Fusion Lifestyle Charity Number 1095215/ Active Life Charity Number 1095215), operating in the sports and leisure sector.
Fusion Lifestyle and Active Life are registered with the ICO Z9088606
This privacy notice describes how we collect, use and store personal information about you during and after your business relationship with us, in accordance with the Data Protection Act 2018 / UK GDPR.
Fusion Lifestyle and Active Life are the “data controller”. This means that we are responsible for deciding how we hold and use and store personal information about you. We are required under the DPA 2018 / UK GDPR to notify you of the information contained in this privacy notice. When you share your information with us through the website and other channels, we want you to feel confident that your data is kept securely and that it will only be processed in ways about which you have been informed and, where appropriate, have given consent.
Should you have any questions relating to this notice or the processing of personal data, please email DPO@Fusion-Lifestyle.com or DPO@activelifeltd.co.uk. Alternatively, you can contact us at the above address.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information.
DATA PROTECTION PRINCIPLES
We will comply with all relevant data protection law (including the DPA 2018 / UK GDPR). This requires that the personal information we hold about you must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have informed you about.
6. Kept securely.
WHAT IS CONTAINED IN OUR PRIVACY NOTICE
1. When and how do we collect your data
a. Information we collect about children under 16
2. What personal information we collect
3. How we use your personal information
4. Who we will share your data with
a. Sharing data with third parties
5. If you fail to provide personal information
6. Data retention
7. Transfer of personal data outside the UK
8. Marketing
9. Your data protection rights
10. Cookies
11. Links
12. Changes to our policy
13. How to make a complaint
1. WHEN AND HOW DO WE COLLECT YOUR DATA
Fusion Lifestyle and Active Life operate a number of leisure centres and provide services for our customers, in the centres, online, and by telephone. Fusion Lifestyle have implemented a range of technical and organisational controls to ensure your data is protected at all times.
Referral
You may be referred to our service by a healthcare professional or hospital. As part of the referral they may share with us your contact information and the reason for their referral including information about your medical history and existing health conditions. Where the referral is provided by a health professional, or other body, they will seek your consent to share your information with us.
If you chose not to participate in our service then referral information will be removed, otherwise it will be added to the information we collect about you at registration.
Registering with and using our Website or Online App
When registering with, or using online forms on our websites or online app, you will be asked for information to enable us to process your request and provide the service to you.
At Fusion Lifestyle and Active Life we would like to ensure that you exercise safely. We will collect information about you to enable us to provide you with the best programme for you and to monitor your progress and further needs.
All new joiners will be required to complete a health and wellbeing questionnaire (PARQ for on-site joiners and HCS for online joiners).
Becoming a member
Should you choose to become a member we will collect information about you and if appropriate your family, to enable us to set up your membership and deliver services to you.
This could be online, face to face in one of our centres, or via the phone.
Once your membership ceases we will remove your bank details from our system, membership records will remain while you continue to use our facilities.
Booking classes and activities
If you book to attend a class or take part in one of our activities, you may be asked for information to help us deliver the service.
Participating in our Swim School
If you, or your child is registered with our swim school programme, our swimming teachers may record information about your/their progress.
If you visit one of our centres, we will record the fact that you have attended. This helps us to better understand how we are performing and improve our services.
Attendance may also be recorded if you use your membership card to enter through the turnstile.
Completing Customer Surveys
If you have used any of Fusion Lifestyles or Active Life facilities you may be asked to fill in a feedback form (PTUWYT), we use this information to respond to your comments directly and improve our service.
We retain customer feedback data for up to a year after any issue raised has been resolved.
CCTV
In order to ensure the safety of our staff and customers, we operate CCTV systems in some of our centres. These are used to detect and prevent crime or to monitor the safety of swimmers.
CCTV recordings are retained for a period of up to a month before deletion and may be held longer if required as evidence in legal proceedings.
1.a INFORMATION WE COLLECT ABOUT CHILDREN UNDER 16
There will be times when we will need to collect data on children under 16, we will usually collect:
For general purposes
o Name of child
o Age of child
o Gender
o Health information (if you use our Gym or Spa facilities)
Swim School
o Name of child
o Age of child
o Gender
Swim school progress
Creche facility
Some of our centres have this facility and the information will be held in our booking system If you cancel your membership with us and stop using the creche facility you are entitled to ask for this information to be removed from the system. For more information on this, please contact DPO@Fusion-Lifestyle.com or DPO@activelifeltd.co.uk.
Information held at these facilities includes:
o Name of child
o Age of child
o Any emergency health questions in relation to allergies or food allergies.
2. WHAT PERSONAL INFORMATION WE COLLECT
The data that we collect and process will depend on the services that you have requested from us:
o Identity: First Name, Last Name, Photograph (for ID), Membership Number, NI number, NHS number.
o Contact details: Address, Postcode, Telephone Number, Email, Next of kin/emergency contact.
o Demographics: Date of Birth, Ethnicity, Gender.
o Health: Healthcare information, disability information, medical history, medications you use, GP name.
o Referral: who referred you, reason for referral.
o Concession: Reason for concessionary membership.
o Employer: If you are part of a corporate membership scheme.
o Preferences: How you prefer to be contacted, marketing preferences.
o Attendance: The date and time of your visits
o
If you hold a membership, we may also record:
o Bank Details: For direct debit payments
When you visit our website, we also collect information automatically about your visits such as the IP Address of your device, browsing patterns etc. Information collected in this way is only used in aggregate and anonymous form rather than being linked to identifiable individuals.
Sensitive information
The GDPR requires us to take particular care when handling sensitive information such as that related to your racial or ethnic origin, any disability you may have, your health or religion (referred to as Special Category Data in GDPR).
In the interest of your safety, Fusion Lifestyle requires background health information before you join a membership.
We may record information about your ethnicity in order to ensure that we are serving all of the communities in which we operate. By giving us these details you are consenting for Fusion Lifestyle to use this information. Where we report on this data the information will be in anonymised form.
3. HOW WE WILL USE YOUR PERSONAL INFORMATION
Fusion Lifestyle and Active Life will only use your information in a fair and transparent manner and where we have a legal basis for doing so. We will never sell your information or disclose it to anyone without informing you.
With your consent
Where you have consented for us to do so, we will use your data to:
o Send you information about our products and services that we think may be of interest to you . This may be by mail, email, telephone or SMS, but we will offer you the chance to opt in or out of receiving these messages.
o Under some circumstances, it may be that we feel additional support services would be of use to you which may be provided through other service providers.
In order to perform our obligations in a contract that we hold with you
We may use and process your personal data where it is necessary for the performance of a contract with you (such as a membership or class booking) or in order to take steps at your request before entering into a contract with you to:
o Deliver the services you have requested
o To keep in contact with you
o Validate your bank and payment details
o Take payments via direct debit or card
o Send you confirmations of bookings etc
o Notify you when your membership is up for renewal
For our own legitimate interests or those of our clients and customers
Fusion Lifestyle and Active Life have legitimate interests in:
o Operating our business efficiently
o Marketing our services to potential customers
o Ensuring the safety and security of our staff and customers
o Informing our local authority partners about the performance of our services
In pursuit of these interests we may:
o Ask you to give feedback on your use of our services
o Provide reports on visitor numbers to our clients (where we do so the data will be anonymised)
o Operate CCTV cameras to detect and prevent crime
o Monitor the safety of swimmers in our pools
When legally obliged to do so
Under certain, limited conditions we may be obliged by law to disclose data to the relevant authorities such as the police.
4. WHO WE WILL SHARE YOUR DATA WITH
In order to provide our services to you and to comply with our legal obligations, it may be necessary for us to share some data we hold with the following:
o Exercise on Referral coordinators who manage our services.
o Exercise instructors to help them develop and deliver programmes.
o Our own legal advisors
o Swim school staff
4a SHARING DATA WITH THIRD PARTIES.
In order to deliver some of our services to you it may be necessary to share your data with third parties.
Where we need to do so, we will only disclose the minimum amount of personal data in order to provide the service required.
We have implemented data processing agreements with each of the third parties and have checked to ensure that your data will be kept safe and your rights observed while the data is in their care.
o We may use the services of third-party Data Processors to deliver our services, for example to host our website or send emails.
o In some of our contracts we utilise a secure referral portal to receive and process referrals from healthcare professionals (Refer-All).
o Booking and membership management systems are supported by our systems providers (Gladstone Health and Leisure).
o Contract Exercise Instructors.
In most cases, Fusion Lifestyle and Active Life operate our leisure centres on behalf of a local authority client.
At the end of our contract, in order to ensure continuity of service, it may be necessary to pass your data on to the local authority, or another company that they select to run the facility. Where we do so, you will always be informed that the operation of the service is changing hands.
In the unlikely event that Fusion Lifestyle were sold to a third party, details of our customers would be passed on to that third party as part of the sale of the business.
5. IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
If you fail to provide certain personal information when requested by us, we may not be able to perform the contract we have entered into with you (such as providing you with our services or guarantees), or we may be prevented from complying with our legal obligations (such as financial and tax reporting and insurance maintenance).
6. DATA RETENTION
We will store your personal data for as long as we need to fulfil the purposes outlined in this Privacy Notice. For details regarding how long we keep information, please contact DPO@Fusion-Lifestyle.com or DPO@activelifeltd.co.uk.
Our core business systems, are located in data centres within UK
8. MARKETING
Fusion Lifestyle and Active Life will only send marketing content to customers and consumers if they have given explicit consent to do so when completing online forms, forms in centres or verbally in centres.
It is the right of the individual to opt-out of, or unsubscribe from, any marketing material. Full details of how to do this will be included within each marketing communication. You may also opt-out by contacting us at the above contact details, or by logging in to your online account and editing your preferences.
9. YOUR DATA PROTECTION RIGHTS
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
There are eight rights available to you, but not all of them will apply to every situation. It will depend on which lawful basis for processing we use to process your information. For more information on this please contact our data protection officer at DPO@Fusion-Lifestyle.com or DPO@activelifeltd.co.uk
Your Rights:
The right of Access – . You may submit a Subject Access Request – this enables you to receive a copy of the personal information we hold about you. We require a suitable form of identification and under normal circumstances, we will supply this to you within one calendar month of your request and of identification being received. No fee is usually payable; however, we may apply an appropriate fee if the request is deemed to be excessive, or repetitive.
The right of Rectification – this enables you to have any incomplete or inaccurate information we hold about you corrected.
The right to Erasure – this enables you to request us to delete or remove personal information when there is no good reason for us to continue processing it.
The right to be Informed – you have the right to be informed of how we will collect and use your data, most of the information you will need is in this privacy notice.
The right to Object to processing – in certain circumstances, you have the right to request we suspend the processing of your data.
The right to Restrict processing – you have the right to request that we limit the way we use your data, whilst we are not obliged to delete the data, we have refrain from using it.
The right of Data Portability – you have the right to request the transfer of your personal data to a third party.
Rights in relation to automated decision making and profiling – you have the right not to be subject to a decision based solely on automated means including profiling.
Right to Withdraw Consent – where we rely on consent to process your data, you have the right to withdraw this at any time, without giving reason. To withdraw your consent, please contact the Privacy Officer. Once received, we will not process your data for the reasons you have agreed to, unless we have another legal basis for doing so.
10. COOKIES
When you visit our website, we many send you cookies. A cookie is a small text file that can be placed on your computer’s hard drive. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on our website:
Session cookies – these are temporary cookies that remain in the cookie file of your browser until you leave our website. These allow you to carry information across pages of our website and avoid you having to re-enter information.
Third party cookies – third parties provide persistent cookies via our website. These are used to compile anonymous, aggregated statistics in order to serve advertisements on our website and track whether these advertisements are clicked on by users, to control how often you are shown a particular advertisement, to count the number of anonymous users of the website and to provide security within transactions.
Our cookies cannot be used by themselves to identify you. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You may disable cookies through your browser by following the instructions found at: www.allaboutcookies.org/manage-cookies.
Please see below for a list of Cookies used on Fusion Website .
o Fusion (www.fusion-lifestyle.com) This is the cookie our site sets for every visitor. It stores no visitor information and is used solely to register your visit to our site. It is mostly used for tracking and administrative staff when they are working on website content in our CMS.
o CAKEPHP (www.fusion-lifestyle.com) This cookie is set by the application framework that we use to power our website. It collects no personal information.
o FUSION_SPLASH_PAGE_VIEWED (www.fusion-lifestyle.com) This cookie is set when you view one of our splash pages. It collects no personal information and is only set to tell our site to not show any other splash pages during your visit. Blocking or clearing this cookie will result in splash pages being shown on every visit to a Centre or Contract homepage.
o utma, __utmb, __utmc, __utmx, __utmv, __utmz (www.google.com) These cookies are used to collect data about your visit to our site and provide analysis via Google’s Analytics platform. For more information on these cookies please visit https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
For more information on which cookies we use please see our Cookie Policy on our website.
11. LINKS
Our website contains links to other websites. Please note that we do not accept responsibility for the privacy practices of such other websites and we recommend you read the privacy statements on entering other websites.
12. CHANGES TO OUR POLICY
Fusion Lifestyle reserves the right to make changes to our privacy policy from time to time. Where we do so, we will publish the new policy on our websites www.fusion-lifestyle.comwww.activelifeltd.co.uk and where appropriate we will notify you by email.
As an addition to the rights listed above, you also have the right to complain if you think we have made an error with your data. Of course, we would like you to contact us first to see if we can help to rectify any issues, contact us at:
Fusion Lifestyle, Suite 3&4 Blake House, Crossways Business Park, Dartford, DA2 6QQ or email DPO@Fusion-Lifestyle.com.
Active Life, Suite 3&4 Blake House, Crossways Business Park, Dartford, DA2 6QQ, or email DPO@activelifeltd.co.uk.
You also have the right to complain to the Information Commissioners Office (ICO). Their details are:
The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
These T&C’s refer to an annual paid up front or direct debit members as “members” and pay and play non-members as “non-members” when it relates to both the term used is “Customers” or “Users”
Booking & Access The following terms and conditions apply to all users of the centre. Use of the centre and facilities managed by the centre
1. To use the gym, group exercise class, swimming pool, courts, rooms, soft play users or any other facility or service must have pre booked and paid online in advance 2. All users of the centre must have their photograph taken to access the centre. Or provide photographic ID such as a driver’s licence or passport on every visit to the centre 3. Turnstiles must be used for every visit using your membership or rewards card. The gate on the turnstiles is only to be used for wheelchair, push chair or limited mobility access. In centres where there are not turnstiles users must approach reception to have their card swiped 4. Where Active Life/Fusion Lifestyle operate outside pitches and areas a member of staff will check payment has been made before entry is permitted 5. An adult is someone deemed 16 years and above 6. In instances of national emergency or local lock downs Active Life/Fusion Lifestyle has the right to close centres without notice and/or limit usage to other Fusion Lifestyle run centres in areas outside of the local lock down. 7. if a member is more than 5 minutes late they will be refused entry.
People unable to book online We appreciate that some of our members may not be able to book digitally or online. In such cases these members can call the centre on the centres telephone number and we will take bookings and payments over the phone.
Age Restrictions Active Life offer products and services that are subject to age restrictions, to ensure the best experience when using the facilities customer may be asked to provide proof of age. The following are examples of accepted proof of age documents, passport, photo student ID, Proof of age card, driving licence.
Personal details 1. Customers must supply their email address, mobile phone number and address before their join or use the centre. 2. Active Life/Fusion Lifestyle will not pass details onto third parties. 3. Any monthly direct debit membership must be cancelled via the website as per the terms and conditions of cancelling. To do this member must have an online account. 4. It is a customer’s responsibility to update their personal details with Active Life/Fusion Lifestyle should they change. Active Life/Fusion Lifestyle will update customers by email, social media and website.
Bookings & Court Hire 1. All visits/sessions must be pre-booked and paid for online or via the Active Life app or website. This can be done up to 7 days before for members and 6 days before for non members. You’ll just need to bring your membership or rewards card and can then go straight to your session. If you are a first time booker you can pick your card up on your first visit.
Paying for bookings 1. Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts. Please contact your centre for confirmation of membership entitlement or see the memberships section below. 2. All non-member booked sessions and additional paid sessions by members including family swims are non-refundable or transferable so please ensure you can make the time slot you have booked before confirming your booking.
Booking Times 1. The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.
Conditions of Use 1. All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s, and are issued with any membership. 2. If members rights are abused the membership may be terminated without notice. Membership is non-refundable 3. Choice membership includes a 2 hours in a week court hire per adult at no additional cost 4. Non-members pay the guest fee. 5. Members cannot bring in non-members.
Cancellation fees and non-attendance of bookings – Updating as of 2nd December 2024 (This is applicable for members only)
1. A ‘no show’ fee of £3 as you go price of that activity will be applied to the members’ account if they fail to attend a confirmed booking for gym, swim or group exercise. 2. A cancellation fee of £3 as you go price of that activity will be applied to the members’ account if a class booking is cancelled within 2 hours of the class starting. 3. A cancellation fee of £3 as you go price of that activity will be applied to the members’ account if a gym or swim booking is cancelled within 2 hour of the activity starting.
Pools 1. Pools will initially be open for adult lane swimming, utilising ‘double’ lanes. Swimmers will need to assess which lane (slow, medium, fast) is most appropriate to their ability, based on users already in the pool. Overtaking will not be permitted and swimmers will need to be respectful of other user’s personal space when swimming.
Gym 1. Clean down your kit before and after use 2. Place any blue roll/tissue straight in the bin after use 3. Use the hand sanitiser provided before entry to the gym 4. The water fountains will be out of use so please bring your own bottle of water to stay hydrated during your class workout 5. Bring your own sweat towel (please do not use this to wipe down kit, use the tissue and sanitiser provided) 6. Please ensure you arrive on time for your gym session to avoid congestion at reception. If your gym session starts at 10am please arrive at 10am 7. Please arrive changed and ready to workout
Studio 1. Please arrive no more than 10 minutes before the start of your class 2. Use hand sanitiser before you enter the studio 3. Ensure you wipe your kit down before and after use using the sanitiser spray provided 4. Maintain social distancing throughout the class 5. Please don’t congregate outside of the studio before or after the class 6. Arrive changed and ready to workout out 7. Bring a bottle of water to stay hydrated throughout the class 8. Where come classes maybe in our sports halls it maybe cooler than some studios so please bring a jumper to stay warm before and after the class 9. Bring your own sweat towel (please do not use this to wipe any equipment use the tissue and sanitiser provided 10. if a member is more than 5 minutes late they will be refused entry.
Memberships Active Life/Fusion Lifestyle sells the following memberships only as of January 2023:
1. The Premium 12-month fixed term membership allows access to the gym, swimming pool, group exercise classes, & health suite where applicable. This membership allows members to book a maximum of 3 single courts for up to 1 hour per session for racquet sport use. 2. For new direct debit paying members only on the premium membership memberships and cannot be used in conjunction with any other offer. 3. This is a Premium 12 month Fixed Term contract, payments will be made via direct debit each month. Members must pay 12 monthly payments as part of the fixed term contract. 4. Members will automatically be enrolled onto a rolling contract after their 12 month fixed term membership ceases. Once enrolled onto a rolling contract the same membership cancellation terms and conditions will apply. 5. If the new member defaults or cancels their membership before the end of their fixed term contract, they will be liable to pay for any outstanding payments due. 6. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Courts can be hired for a maximum of 3 bookings per week of between 40 minutes and one hour in duration per booking per adult (table tennis, badminton, squash, tennis). Guests must pay a guest fee. Guests cannot enter the centre without the member. 11. This membership allows 7-day advanced booking rights and online booking. 12. A membership card will be issued which must be used to enter the centre on every visit. 13. Members must have their photo taken for their membership file or provide photographic ID on every visit. 14. The premium membership offers cross usage to all locations operated by Fusion Lifestyle. 15. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 16. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford DA2 6QQ
Anytime/Essential 12 Month Fixed Term
1. The Anytime or Essential 12-month fixed term membership allows access to the gym, swimming pool, 3 group exercise classes per week, & health suite where applicable. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable 2. For new direct debit paying members only on the anytime/essential membership and cannot be used in conjunction with any other offer. 3. This is a 12-month fixed term contract, payments will be made via direct debit each month. New members will receive a contract end date. 4. Members will automatically be enrolled onto a rolling contract after their 12-month fixed term membership ceases. 5. If the new member defaults or cancels their membership before the end of their fix term contract, they may be liable to pay for any outstanding payments due. 6. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. This membership allows 7 day advanced booking rights and online booking. 11. A membership card will be issued which must be used to enter the centre on every visit. 12. Members must have their photo taken for their membership file or provide photographic ID on every visit. 13. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 14. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford DA2 6QQ 15. Guests must pay a guest fee. Guests cannot enter the centre without the member
Premium
1. The Premium membership allows access to the gym, swimming pool, group exercise classes, & health suite where applicable. This membership allows members to book a maximum of 3 single courts for up to 1 hour per session 2. Courts can be hired for a maximum of 3 bookings per week of between 40 minutes and one hour in duration per booking per adult (table tennis, badminton, squash, tennis). Guests must pay a guest fee. Guests cannot enter the centre without the member 3. This membership allows 7 day advanced booking rights and online booking. 4. A membership card will be issued which must be used to enter the centre on every visit. 5. Members must have their photo taken for their membership file or provide photographic ID on every visit. 6. The premium membership offers cross usage to all locations operated by Fusion Lifestyle. 7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 8. A joint membership may be added to this membership which would allow two adults the same privileges as above. 9. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Anytime/Essential
1. The Anytime or Essential membership allows access to the gym, swimming pool, 3 group exercise classes per week, & health suite where applicable. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost. 2. Guests must pay a guest fee. Guests cannot enter the centre without the member 3. This membership allows 7 day advanced booking rights and online booking. 4. A membership card will be issued which must be used to enter the centre on every visit. 5. Members must have their photo taken for their membership file or provide photographic ID on every visit. 6. The Anytime or Essential membership offers cross usage to other centres in the same borough operated by Fusion Lifestyle. 7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 8. A joint membership may be added to this membership which would allow two adults the same privileges as above. 9. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Daytime/Foundation
1. The Daytime or Foundation membership allows access to the gym, swimming pool, 2 group exercise classes per week, & health suite where applicable from Monday to Friday 9am-5pm. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost. 2. Guests must pay a guest fee. Guests cannot enter the centre without the member. 3. This membership allows 7 day advanced booking rights and online booking. 4. A membership card will be issued which must be used to enter the centre on every visit. 5. Members must have their photo taken for their membership file or provide photographic ID on every visit. 6. The Daytime or Foundation membership can only be used in the centre it was purchased in 7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 8. A joint membership may be added to this membership which would allow two adults the same privileges as above. 9. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Gym & Swim / Core
1. The Gym & Swim or Core membership allows access to the gym, swimming pool only. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost. 2. Guests must pay a guest fee. Guests cannot enter the centre without the member. 3. This membership allows 7 day advanced booking rights and online booking. 4. A membership card will be issued which must be used to enter the centre on every visit. 5. Members must have their photo taken for their membership file or provide photographic ID on every visit. 6. The Gym and Swim or Core membership can only be used in the centre it was purchased in. 7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 8. A joint membership may be added to this membership which would allow two adults the same privileges as above. 9. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Family (Family 2+2 and family flex 1+3)
1. The Family membership allows unlimited access for 2 adults to the gym, swimming pool, group exercise classes, health suite. 2. Courts can be hired for two hours per week, per adult (table tennis, badminton, tennis, squash) 3. Guests must pay a guest fee. Guests cannot enter the centre without the member. 4. This membership allows 7 day advanced booking rights and online booking. 5. A membership card will be issued which must be used to enter the centre on every visit. 6. Members must have their photo taken for their membership file or provide photographic ID on every visit. 7. The Daytime membership can only be used in the centre it was purchased in. 8. The Family membership includes one free swim school place or skate school place, per child. 9. Unlimited casual swimming for the children. 10. Unlimited access to all kids’ classes on our group exercise programme. 11. The birthday child gets a free place with a birthday party booking. Food not included. 12. The Choice membership offers cross usage to all locations operated by Fusion Lifestyle. 13. Children on the membership must be 14 and under. 14. Family memberships cannot be frozen, unless children are willing to be removed from swim school during that period. By doing this, we cannot guarantee the place will be there upon return 15. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Junior Membership
Members MUST be between the ages of 8 years and 15 years of age to join. Proof of eligibility may be required
Members who wish to use the gym facilities MUST be between the ages of 10 years and 15 years ONLY
Under NO circumstances will children 8 years to 9 years of age be allowed access to the gym facilities
Members between the ages of 10 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian is required and the joining process must be completed by a legal guardian
If children under the age of 10 years are using any of the facilities within the membership a parent MUST remain on site
Proof of the child´s date of birth will be required upon joining
Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply
Membership provides inclusive access to swimming, relevant Fitness Instructor supervised/monitored gym sessions, 15:30-16:30 and 16:30-17:30 weekdays and 10:00-11:00 and 11:00-12:00 weekends (age restricted), group exercise classes and sport sessions for specific ages, one off peak racquet sport activity per week and all holiday activities (age limits may be in place)
Up to 6 days advanced telephone booking or on-line booking
A health questionnaire MUST be completed prior to undertaking exercise and signed on behalf of the child by a parent or guardian
All Instructors hold a current enhanced CRB or DBS, under child protection guidelines
Gym Rebels members or Pay As You Go may attend with parental or guardian supervision before Gym Rebels sessions Monday to Sunday, and after Gym Rebels sessions Thursday to Sunday. They must always be supervised and only use equipment appropriate to their age, as outlined in the Junior PARQ
Join Now and Pay Nothing Until 1st August
For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. Offer applied to Whitstable Pools & Fitness only.
New joiner must pay 1st August 2024 Direct Debit once joined.
If new member defaults or cancels their membership before August 1st direct debit, they will be liable to pay the pro rata that was a part of the offer.
Active Life reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
The promoter is Active Life, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
This promotion applies from 10th July 2024 – 14th July 2024.
Active Life reserves the right to extend or amend the offer at any time without notice.
Centre rules must be adhered to at all times.
Centre management reserves the right to refuse entry.
Usual membership terms and conditions apply.
Promotion valid for Whitstable Pools & Fitness only.
Join Today for £10
For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. Offer applies Herons Leisure Centre only.
New joiner must pay 15th August 2024 Direct Debit once joined.
If new member defaults or cancels their membership before August 15th direct debit, they will be liable to pay the pro rata that was a part of the offer.
Active Life reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
The promoter is Active Life, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
This promotion applies from 26th July 2024 – 31st July 2024.
Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice.
Centre rules must be adhered to at all times.
Centre management reserves the right to refuse entry.
Usual membership terms and conditions apply.
NHS/ Emergency Services Membership
1. The Corporate membership allows access to the gym, swimming pool, 3 group exercise classes per week, & health suite where applicable. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost, unless you upgrade to the Premium Corporate membership. 2. Proof of eligibility must be presented at point of sale, with a photocopy taken by centre and added to the membership account. The proof of eligibility will offer a 10% discount on our Essential/Premium memberships. 3. Proof of eligibility will include; NHS staff card (with photo ID and name), NHS/Emergency services payslip, NHS/emergency services letter of employment (dated within the last 3 months), 4. Guests must pay a guest fee. Guests cannot enter the centre without the member 5. This membership allows 7 day advanced booking rights and online booking. 6. A membership card will be issued which must be used to enter the centre on every visit. 7. Members must have their photo taken for their membership file or provide photographic ID on every visit. 8. The Corporate membership offers cross usage to other centres in the same borough operated by Fusion Lifestyle. 9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership. 10. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Freeze or cancelling your membership
1. To amend your membership, please visit your local centre, where a Customer Service Assistant will be able to help you. 2. To freeze your membership, please visit the contact us page on the centre website, click “Give Notice of Membership Freeze” option, complete the freeze request form and submit it successfully. Once submitted, you will receive an automated confirmation. 2.1. The maximum freeze period per year is 3 months in total (that could be consecutively or sporadically) at the cost of £10 per month. 2.2. Freezes must be a full month (1st-31st or 15th-14th) to coincide with the Direct Debit. We do not offer mid-month freezes. 2.3 Freezes and Amendments must be given with 10 days notice from the date of the Direct Debit 3. To cancel your membership you must select the “Give Notice of Cancellation” option on the contact us page, complete the cancellation form and submit it successfully. Once submitted, you will receive an automated confirmation. 4. All freezes, cancellations & amendment must be given with one clear calendar months’ notice and via the correct channels. 5. All new members have a 14-day cooling-off period. If you wish to cancel your membership within your first 14 days of joining, you must “Give Notice of Cancellation” option on the contact us page, complete the cancellation form and submit it successfully. You will also need to inform your centre that you are cancelling within 14 days of joining. 6. All memberships must be live and not frozen in their last month in order for them to be cancelled. Member accounts must not have any arrears in order to be able to cancel the membership.
Annual memberships
1. Annual memberships share the same terms and conditions as the relevant monthly direct debit membership. 2. Exclusions to this are cancelation period. There is not one with annual memberships. 3. Annual memberships receive a discount when joining or renewing meaning they are non-refundable and non transferable. 4. Any annual members effected by COVID-19 will have their renewal date extended by the time the centre was closed.
Swim Academy – Swimming Lessons Teaching Policies, Procedures and Parental Responsibilities
1. Swimming Teachers will take responsibility for pupils during their swimming lessons, but and parents /guardians are required to remain nearby (poolside viewing or designated viewing gallery) so that if required the parent / guardian can deal with toilet breaks or any behavioural issues. Fusion staff will NOT take pupils to the toilet. 2. Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation. Pupils must be collected promptly at the end of the lesson. 3. Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Head Teacher (if available). Parents/guardians should not to speak with a teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson. 4. Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils. 5. A coloured swimming hat will be issued when joining swim school (stages 1-10) and new hats will be issued when transferring to the next teaching stage. Lost or broken hats can be replaced by purchasing a new hat from reception.
Pupil Illness
1. If your child is unwell, we recommend that you do not bring them to their swimming lesson 2. If your child has been ill with diarrhoea they should not attend their lesson. To protect others, they should not swim for at least a week. 3. Swimming Lesson Programme 4. The majority of our ‘learn to swim’ programme classes are held over a 30 minute time slot (some advanced and adult classes might be 45 minutes to 1 hour) which includes time to take registers. 5. Pupil to Teacher ratios developed in line with Swim England Guidelines. 6. Fusion reserves the right to combine classes as short notice if necessary. 7. Swimming Lesson Dress Code & Hygiene 8. All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement. 9. No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract the swimmer from their lesson. 10. The use of goggles is permitted but pupils will be asked to remove them if they providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment.
Pupil Progression
1. All pupils on the ‘learn to swim’ programme work towards the “Swim England Learn to Swim Framework. 2. Swimming Teachers continually assess all pupils’ progression throughout the term. 3. Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the “Swim England Learn to Swim Framework” 4. Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage. 5. Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage. 6. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available.
Swimming Lesson Payment
1. All fees for swimming lessons must be paid in advance of the lessons. 2. Direct Debit payments are taken on the agreed payment date each month, as outlined in your joining information 3. New joiners, taking the Direct Debit option will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken. 4. We reserve the right to apply an activation fee where appropriate. 5. To amend your membership, please visit the contact us page on the centre website, select “Upgrade Or Amend My Membership”, complete the relevant fields and submit. All and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. 6. Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Fusion Lifestyle taking recovery action for the outstanding payment. 7. Fusion reserves the right to change the price of swimming lessons at any time. Direct Debit customers will be notified in writing with at least 10 working days’ notice of any change. 8. For any failed Direct Debits, Fusion Lifestyle reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment. Under these circumstances Fusion Lifestyle will not guarantee the same space on the existing lesson. 9. Direct Debit payments include one lesson per week at the agreed Stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years) access to General Swimming sessions (subject to pool capacity). 10. The monthly Direct Debit subscription remains the same for each calendar month, regardless of the number of lessons that are delivered during the month. I.e. some months there will be five lessons, while most months there will be four. During December there will two or three lessons depending on the cycle of the year. Over a 12 month period, with 12 equal Direct Debit payments a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled – please see section (H) below. Where payment is not made by Direct Debit, all lessons must be paid in advance and pupils will be removed from classes once advance payment has expired.
Changing and Moving Lesson
1. You may request a change of time, day or Swimming Teacher and we will try to accommodate your request, provided a space is available. 2. Swimming ability and speed of progression will vary depending upon the swimmer. 3. Pool Closure and Cancelled Swimming Lessons 4. In the event of a pool closure we will make every attempt to contact our customers as soon as possible. 5. Customers paying for swimming lessons will be provided with a catch-up lesson to replace the missed session. 6. In the event of a planned pool closure you be offered an alternative class to accommodate your lesson. 7. Fusion Lifestyle reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level. 8. If a pool closure is likely to affect swimming lessons on the long term, every effort will be made to offer space at another pool within the area.
Missed Lessons
1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether. 2. Lessons run consecutively, the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation). 3. In exceptional circumstances management may exercise discretion on refunds or credit notes but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.
Changing Teacher
1. We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification. 2. We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances. 3. In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible. 4. If a teacher is absent, the centre reserves the right to join classes together if considered appropriate and safe according to Swim England guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.
Communication
1. The duty management team will be the people to resolve any poolside issues. Any problems or issues should be conveyed through them. 2. Questions regarding the progression of pupils should be directed towards the reception staff that will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil. Please ask to fill in a swim school enquiry card. 3. All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. This is essential so that we can inform you when your child is ready to move up a Stage of lessons.
Viewing
1. Parents/guardians are not permitted on poolside but must sit in the pool viewing areas. Where pool viewing is on poolside, parents must not interfere with the lessons or distract the swimming teachers. 2. We do ask that all spectators remain in the seating area in order to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean, wearing shoe covers when provided. 3. It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate. 4. No photography or filming is permitted on poolside or in the changing area without the prior approval from the Centre Management.
Behaviour & conduct
1. Parents accept that their child is under the supervision, control and care of the Swimming Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory and the class is being disrupted, the Swimming Teacher has the right to remove the pupil from the class. 2. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.
Big day parties
1. Big Day Parties are available for children between 2 and 16 years of age. 2. All bookings MUST be paid in full at the time of booking. 3. Cancellation notice: a) More than 28 days’ notice – The party may be transferred to another day. A fee of £10 will be charged for this change. b) Notice less than 28 days – The party will only be transferred without loss if the original booked date can be re-booked for another hire. 4. For Pool Parties a lifeguard will be available for up to 20 children. If more than 20 children attend a surcharge of £15 will be made for the additional lifeguard. 5. Lifeguards are not permitted to enter the water to organise activities. If a party organiser is required in addition to the lifeguards you should discuss with the leisure centre and a charge for this will be made. 6. Food is provided at selected centres. Please confirm your requirements when booking. At other centres we ask you to bring your own party food (including a cake), drinks and decorations. Some centres do not have facilities for food. 7. If you wish to take photographs or use video equipment during your party you must obtain permission from the Duty Manager and our disclaimer must be completed and signed in advance of the party. 8. Please arrive no more than 10 minutes before your party to meet your party host. 9. 2 adults over the age of 18 are required to remain present throughout the party. More supervising adults may be required for Big Day Swim Parties for children under 8. Please check with the centre and confirm this when booking. 10. Our swimming admission policy applies at all times. Please ask a member of staff for details. 11. Socks must be worn for Big Day Bounce and Soft Play Parties. 12. Suitable non-marking trainers and comfortable clothing should be worn for Big Day Sports Parties.
Rewards cards
1. The completion of a rewards card membership (hereafter referred to as ‘the Rewards programme’) on our membership system constitutes acceptance of these terms and conditions. 2. These terms and conditions (including our Privacy Policy available at www.fusion-lifestyle.com) govern the collection and use of Sport & Leisure Rewards Points (hereafter referred to as ‘points’) and set out the terms of the contract between Fusion Lifestyle (“us/we/our”) and our registered Sport & Leisure Rewards members (hereafter referred to as ‘Rewards members’). Registered Rewards members can earn points on various purchases at the facilities managed by Fusion Lifestyle. Visit the relevant website or ask in centre for participating centres details. If you register as a Rewards member and use a Rewards card you accept these terms and conditions. We reserve the right to refuse a registration if we have reasonable grounds for doing so. 3. The Rewards programme must be used for: – Any customer using the facilities on a casual (pay as you go) basis as desired 4. Any members holding a centre membership card that gives discounted rates on single session usage. 5. Monthly Direct Debit members and Annual members are currently unable to collect rewards points on their membership payments or any additional spend. 6. We will set up a Rewards account to record points earned or redeemed by each Rewards member. Points are earned every time payment is made, but only on the production of a valid Rewards card at the point of payment. 7. Points collected may be used as payment on any Fusion Lifestyle annual or direct debit membership only. To redeem Points, the Rewards member must use their membership number online at time of booking or payment. From time to time Fusion Lifestyle may offer promotions subject to additional terms and conditions which will apply in addition to these terms and conditions. This may include offering Rewards members alternative products and services or adjusting redemption values. 8. All Rewards members must have a resident UK, Channel Island or Isle of Man address. We must be notified of any changes of address. 9. Rewards members must be 16 years of age or over. 10. Points have no expiry date but will be lost if a Rewards account is closed or the Rewards programme is superseded or ends. In the unlikely event of the latter, we will provide a minimum of 14 days notice to Rewards members at which point all Rewards accounts will be suspended or terminated. If we sell or transfer the Rewards to another company, we may transfer all of our rights and obligations under these terms and conditions without any further consent and may disclose or transfer all information we hold about Rewards members to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of Rewards members in respect of the use that can be made of such information by such other company. 11. Points are personal to a Rewards account (registered to a sole member) and cannot be transferred. 12. Points can only be earned, held, or redeemed as set out in these terms and conditions. Points from more than one Rewards account cannot be combined for redemption of the same Reward. Points are not exchangeable for cash, merchandise or any alternative beyond the Reward available by facility listed on the website. 13. Rewards scheme is only for personal and consumer use and cannot be used for any transaction where the beneficiary is a business or the owner of a business to benefit the business. 14. Our Privacy Policy (which is part of these terms and conditions) can be found on www.fusion-lifestyle.com and sets out the information that we will gather on Rewards members, how a Rewards member uses his/her Rewards card and earns and redeems points, how this information will be used and who it may be shared with. If a Rewards member notifies us that they do not wish to receive related information from us or be contacted by us for promotional purposes in connection with the Rewards programme, we will comply with such a request within 24 hours. All members are asked to read our privacy policy. 15. Rewards Card is the property of Fusion Lifestyle and must be returned to us on request or destroyed when no longer valid for use. The Rewards member is responsible for the security of their Rewards card. We cannot be responsible for any unauthorised use of points or any lost or stolen cards or associated promotional vouchers. 16. We may close a Rewards account and in doing so will provide a minimum of 14 days notice to the Rewards member. We also reserve the right to contact a Rewards member to immediately suspend or terminate the Account and associated rights of the Rewards member if they are found to be in breach of these terms and conditions, if we reasonably believe that they have dealt with Points in a manner not permitted by these terms and conditions, if there is any theft from or misconduct in connection with us, if they supply false or misleading information to us, if they do not comply with the terms and conditions of use of the leisure facilities listed overleaf, or if they are abusive or offensive to any member of our staff. A Rewards member can close his/her Rewards account by providing us with a minimum of 14 days notice, in writing to: Oxford Rewards, Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ. 17. We reserve the right to amend these terms and conditions and will give the Rewards member a minimum of 14 days notice should we chose to do so. Earning or redeeming points on an Rewards account will constitute acceptance of the revised terms and conditions. 18. In the event of any dispute, the leisure facility’s General Manager’s decision is final. 19. Our only responsibilities with respect to Rewards are set out in these terms and conditions which are subject to English law. We will only be liable to a Rewards member who suffers loss as a result of our breach of these terms and conditions and, if so, our sole liability will be to credit to the relevant Rewards account any points which have been wrongly deducted or should have been credited but were not. These terms and conditions shall not exclude or limit our liability for death or personal injury caused by our negligence. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.19. The promoter of Sport & Leisure Rewards is: Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Cashless top up card account
1. A cashless account is an account held that you or we have credited an amount of money to. 2. This credit once purchased or provided can be used to purchase either pre-paid activities and bookings or immediate bookings. 3. Once a credit has been added to your cashless account, either by you or Fusion Lifestyle, it cannot be refunded under any circumstances. 4. Should you have debt on any other account held with Fusion Lifestyle, then any credit balance can be transferred from your cashless account to the debt account without authorisation from you to either clear or part clear this debt account. 5. Credit on the cashless account will be valid for 2 years, after 2 years any credit on the cashless account will be removed and cannot be reinstated or refunded. 6. No interest is paid for any account that is in credit with Fusion Lifestyle.
Free Gym or Swim Pass Terms and Conditions
1. The free gym or swim pass cannot be used in conjunction with any other offer. 2. Only one activity can be booked, either a gym session or a lane swim session. 3. Offer for new customers only. 4. Only one free pass is allowed per person. 5. Active Life current terms and conditions to be adhered to at all times. 6. To use the free pass you must be over 16 years of age. 7. The free pass is only valid for 7 days from registering. 8. The free pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise. 9. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 10. The promoter is Active Life, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 14. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 11. Offer excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle. 12. Centre rules must be adhered to at all times. 13. Centre management reserves the right to refuse entry. 14. By submitting your details for a free a session you are automatically opting in for communication for Centre information, Product and Membership details via email and occasionally text messages. 15. Offer not valid on outdoor lido swim sessions. 16. Pass valid for local residents only, centres reserve the right to ask for ID on first visit. 17. Pass valid 1st May 2025 – 25th May 2025.
7 day ‘Staycation’ membership (Canterbury)
1.There are 2 options, family pass & individual pass. 2. Both passes are for seven (7) consecutive days from the nominated start date and include access to all three (3) Active Life/Fusion Lifestyle operated Centres located in Canterbury. 3. The family swim pass allows unlimited family swim bookings, access to gym session, lane swims and group exercise classes (for 18+ years) between the nominated 7 days. The pass is for 2 Adults and up to 3 children. 4. The individual pass allows unlimited access to the gym, lane swimming and group exercise classes for the chosen individual between the nominated 7 days. You must be at least 18 years of age. 5. Active Life/Fusion Lifestyle current terms and conditions to be adhered to at all times. 6. Both passes are non-transferable and non-refundable after time of purchase. 7. Active Life/Fusion Lifestyle reserves the right to restrict access to certain areas at any time. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 8. The promoter is Active Life, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 9. Centre rules must be adhered to at all times. 10. Centre management reserves the right to refuse entry. 11. By submitting your details for either pass, you are automatically opting in for communication for Centre information, Product and Membership details via email and occasionally text messages. Fusion Lifestyle reserves the right to amend Terms & Conditions at any time.
Refer a Friend Campaign
Refer a friend and you both get 50% off your June direct debit. The Promoter is Fusion Lifestyle Head Office, Suite 3 & 4 Blake House, Schooner Court, Crossways Business Park, Dartford DA2 6QQ. The Refer a Friend Promotion will run from 1st April 2025 and 30th April 2025 but may be withdrawn or amended at any time and without notice. To be eligible for entry you must be a current paying member either by direct debit or a paid in full membership (excludes season tickets and casual users). To participate in the Refer a Friend promotion you must ensure your friend informs the centre staff team at time of joining. We are unable to backdate a referral entry if this is not declared at point of sale. You can refer as many friends as you like. A friend is any friend, family member or other member of the public, provided they are aged 16 or over and a UK resident, who do not already have a membership with Fusion Lifestyle. This offer is not in conjunction with Swim School. In order to make a qualifying entry your Friend must: 1. Sign up to a monthly direct debit or paid in full annual membership 2. Inform the member of staff that they have been referred to join the centre. The staff member will then complete the required form that creates the entry. 3. Both the existing member and new member to successfully pay 1 direct debit payments 4. Comply with our Terms & Conditions
The 50% off June 2025 direct debit prize will be processed after 1 direct debit payments from the new customer. Both the existing member and the new member still be a live member in order to receive the free month. This offer is not transferable and no cash alternative will be offered. We reserve the right at any time to substitute an alternative prize. This offer is not in conjunction with any Gym Rebels membership.
Join Now and Get 50% off your initial payment and pay no joining fee.
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. New joiner must pay 15th April 2024 Direct Debit once joined. 3. If new member defaults or cancels their membership before April 15th direct debit, they will be liable to pay the 50% pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 22nd March 2024 – 31st March 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
Join Now and Get 50% off your initial payment and pay no joining fee.
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. New joiner must pay 15th June 2024 Direct Debit once joined. 3. If new member defaults or cancels their membership before June 15th direct debit, they will be liable to pay the 50% pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 23rd May 2024 – 26th May 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
Join today and get the rest of the month for free
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. New joiner must pay September 1st DD, once joined. 3. If new member defaults or cancels their membership before September 1st direct debit, they will be liable to pay the pro rata and joining fee that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 7. Centre rules must be adhered to at all times. 8. Centre management reserves the right to refuse entry. 9. Usual membership terms and conditions apply. 10. Offer Valid from 12th August – 14th August 2024.
3 Day Free Pass Terms and Conditions
1. The 3-day free pass cannot be used in conjunction with any other offer. 2. Only three activities can be booked, either a gym session, a lane swim session or a group exercise class. 3. Offer for new customers only. 4. The free sessions can be used for a gym session, swim session or group exercise class only only where applicable at centres managed by Fusion Lifestyle. 5. Only one 3 Day Free pass is allowed per person. 7. Fusion current terms and conditions to be adhered to at all times. 8. New customers signing up for a 3-day free pass will have the free sessions added to the new account once registration is completed online. 9. To use the 3-day free pass you must be over 16 years of age. 10. The 3-day free pass is only valid for 7 days from registering. 11. The 3-day free pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise. 12. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All sessions are subject to availability. Some activities may incur an additional charge. Please call in advance to find out more. 13. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 14. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 15. Offer excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle. 16. Centre rules must be adhered to at all times. 17. Centre management reserves the right to refuse entry. 18. By submitting your details for a free a session you are automatically opting in for communication for Centre information, Product and Membership details via email and occasionally text messages. 19. Offer not valid at Kingsmead Pools & Fitness. 20. Offer not valid on outdoor lido swim sessions. 21. Pass valid for local residents only, centres reserve the right to ask for ID on first visit. 22. Pass valid 1st November – 17th November.
Join Now and Get 50% off your initial payment and pay no joining fee.
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 15th October 2024 Direct Debit once joined. 3. If new member defaults or cancels their membership before October15th direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 18th September 2024 – 30th September 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply. 11. Offer valid at Kingsmead Pools & Fitness only.
Join Today for just £10
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 15th October 2024 Direct Debit once joined. 3. If new member defaults or cancels their membership before October 15th direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 25th September 2024 – 30th September 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
Join Today for just £10 – Swim Academy
For new direct debit paying members only on swim academy memberships only and cannot be used in conjunction with any other offer.
New joiner must pay 1st November 2024 Direct Debit once joined.
If new member defaults or cancels their membership before 1st November direct debit, they will be liable to pay the pro rata that was a part of the offer.
Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
This promotion applies from 10th October 2024 – 14th October 2024.
Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice.
Centre rules must be adhered to at all times.
Centre management reserves the right to refuse entry.
Usual membership terms and conditions apply.
11. Offer not valid on crash courses or private lessons.
Join now and get 50% off your initial payment and pay no joining fee – BLACK FRIDAY
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. New joiner must pay 15th December 2024 Direct Debit once joined. 3. If new member defaults or cancels their membership before April 15th direct debit, they will be liable to pay the 50% pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 20th November 2024 – 30th November 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
12 months for the price of 10 – 3 months free
1. For new annual paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. If new member cancels their membership before their renewal date, they will not receive a refund. 3. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 4. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 5. This promotion applies from 20th November 2024 – 30th November 2024. 6. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 7. Centre rules must be adhered to at all times. 8. Centre management reserves the right to refuse entry. 9. Usual membership terms and conditions apply.
Join Today for just £10
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 15th January 2025 Direct Debit once joined. 3. If new member defaults or cancels their membership before January 1st direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 27th December 2024 – 31st December 2024. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
Join Today for just £10
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 15th February 2025 Direct Debit once joined. 3. If new member defaults or cancels their membership before February 15th direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 29th January 2025 – 31st January 2025. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply. 11. Selected centres only.
Join Today and pay no joining fee 1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 1st March 2025 Direct Debit once joined. 3. If new member defaults or cancels their membership before March 1st direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ. 6. This promotion applies from 13th February 2025 – 15th February 2025. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply. 11. Offer applicable at selected centres only.
Join Today and pay nothing until 15th March
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer. 2. New joiner must pay 15th March 2025 Direct Debit once joined. 3. If new member defaults or cancels their membership before March15th direct debit, they will be liable to pay the pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 24th February 2025 – 28th February 2025. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply. 11. Selected centres only.
Join today on an annual membership and get 3 months free
1. For new annual paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. If new member cancels their membership before their renewal date, they will not receive a refund. 3. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 4. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 5. This promotion applies from 24th February 2024 – 28th February 2024. 6. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 7. Centre rules must be adhered to at all times. 8. Centre management reserves the right to refuse entry. 9. Usual membership terms and conditions apply.
Refer a Friend Campaign – Swim Academy
Refer a friend and you both get 50% off your July direct debit. The Promoter is Fusion Lifestyle Head Office, Suite 3 & 4 Blake House, Schooner Court, Crossways Business Park, Dartford DA2 6QQ. The Refer a Friend Promotion will run from 6th May 2025 and 31st May 2025 but may be withdrawn or amended at any time and without notice. To be eligible for entry you must be a current paying member by direct debit. To participate in the Refer a Friend promotion you must ensure your friend informs the centre staff team at time of joining. We are unable to backdate a referral entry if this is not declared at point of sale. You can refer as many friends as you like. A friend is any friend, family member or other member of the public, provided they are aged 16 or over and a UK resident, who do not already have a membership with Active Life. This offer is not in conjunction with any other membership. In order to make a qualifying entry your Friend must:
1. Sign up to a monthly swim school direct debit. 2. Inform the member of staff that they have been referred to join the centre. The staff member will then complete the required form that creates the entry. 3. Both the existing member and new member to successfully pay 1 direct debit payments, (June) to then receive July 50% off. 4. Comply with our Terms & Conditions.
The 50% off July 2025 direct debit prize will be processed after 1 direct debit payments from the new customer. Both the existing member and the new member still be a live member in order to receive the free month. This offer is not transferable and no cash alternative will be offered. We reserve the right at any time to substitute an alternative prize.
Join now and get 50% off your initial payment and pay no joining fee
1. For new direct debit paying members only on all fitness memberships and cannot be used in conjunction with any other offer 2. New joiner must pay 15th June 2025 Direct Debit once joined. 3. If new member defaults or cancels their membership before June 15th direct debit, they will be liable to pay the 50% pro rata that was a part of the offer. 4. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more. 5. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 6. This promotion applies from 19th May 2025 – 22nd May 2025. 7. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice. 8. Centre rules must be adhered to at all times. 9. Centre management reserves the right to refuse entry. 10. Usual membership terms and conditions apply.
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