Our priority continues to be providing our customers with a safe environment in terms of hygiene and respecting space whilst supporting their exercise journey. Your safety is the most important thing to us.
Are there any membership restrictions in place?
All memberships have returned to their original T&Cs, with no further restrictions on number of visits per day.
As a member, do I still benefit from advanced bookings?
Yes, definitely. Members benefit from 24 hours advanced booking. In most Centres, members can book 7 days in advance, while non-members can book 6 days in advance.
Charnwood Specific (Bookings can be made 7 full days in advance for both members and non-members. Bookings can be made from 8pm the night before the 7 days).
Why have you re-implemented a ‘no show’ and late cancellation policy?
This is to ensure that we are promoting a ‘fair use’ policy. This will allow us to manage the bookings more effectively and encourage members to cancel a booking if they cannot attend in enough time to give other customers the opportunity to attend.
I am not receiving any emails. What do I need to do?
Firstly, please check your junk email. If it is not in there, please contact info@fusion-lifestyle.com stating that you would like to ‘opt in’ to receive emails from us. Please also follow your local centre’s social media pages for updates.
How do I upgrade or amend my membership?
You can request this in writing, via email to your Centre. They will process this for you. All amendments must be given with one month’s notice.
How do I freeze my membership?
To freeze your membership, please visit the contact us page on the centre website, click “Give Notice of Membership Freeze” option, complete the freeze request form and submit it successfully. Once submitted, you will receive an automated confirmation. More information on freezes can be found on the website.
How do I cancel my membership?
Sorry to hear that you’re looking to leave. If you wish to cancel you can do so by completing the 'Membership Cancellation' form at the bottom of our website.
Our concession rate is available for PAYG (pay as you go) customers only who fall under any of the categories below:
Jobseekers Allowance contributory-based / Incapacity Benefit / Severe Disablement Allowance/ Carers Allowance / Disability Living Allowance / Attendance Allowance / Employment support allowance
Proof required: A recent letter from the Department of Work and Pensions
Over 60
Proof required: Birth certificate / Passport / Driving Licence / Freedom PassWorking Tax Credit/Universal Credit (if you qualify for NHS Exemption)
Concession rates exclude any pre-paid memberships and are not valid against or in conjunction with any other centre offers or promotions.
You may take photos and video recordings in the club for your own personal use, provided that you abide by the following:
You must not take photos/videos of any person/s without their permission.
Anyone who appears in your photos/videos must be made aware that you are filming, and you must have their permission first.
You must not take photos/videos in any changing area, pool area, sauna, steam room, Turkish baths, spa or toilets of any kind.
If any person/s is unhappy with being included in any sort of filming and proceeds to make a complaint, we may ask you to show any images/videos you have taken in the club and politely ask you to delete them if necessary.
If a member of the team asks you to refrain from filming or taking photos at any point you must do so.
How do I sign up for swimming lessons?
To enquire about swim school places and to enroll your child, click here.
How long are swimming lessons?
Depending on the stage you or your child is in, lessons will either be 30 minutes, 45 minutes or 60 minutes.
How much are swimming lessons?
Our swimming lessons vary in price depending on stage and location but can range between £29 and £48. To find out about your specific swim school please speak to a member of the team when next in centre.
What will my child be learning?
We offer a wide range of classes starting from preschool all the way through to advanced lessons accommodating all ages and abilities. Swimmers will develop basic safety awareness in a class scenario, including movement and water confidence skills. These skills can also develop into a number of sports and activities such as competitive swimming, diving and even lifeguarding skills. Our swimming lessons follow the National Governing Body Learn to Swim framework from Swim England, you can find more about it here.
What is included in my membership?
Included in your swim school membership your swimmer will receive a stage hat, stage badges and certifications (distance badges are available at an extra cost) plus free general swimming outside of lesson time.
How old does my child have to be to start swimming lessons?
Our swim school offers swimming lessons for pre school ages 3-5 that are not yet in school, after school lessons for 4+ and adult lessons for those aged 16+. To find out about what your specific swim school offers, please speak to a member of the team when next in centre.
What do I need to bring?
You will need to bring the essentials; swimming costume and towel and we recommend wearing goggles. Swim hats will be provided, and long hair will need to be tied up before the lesson.
Am I able to track my child's progress?
Yes! Our swim school system allows parents to stay in the loop at all times using the home portal. With just a few clicks you're able to monitor achievements and milestones in real-time. Benefits of the home portal include your child's class percentage, assessment criteria, current class date and time plus more. To access the home portal just click here, you will need your child's membership card number to get started. If you're not too sure on your child's membership card number, please speak to a member of the team at site.
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