We always listens to what our customers have to say. We value your feedback and appreciate your suggestions to help us make your experience with us the best it can be.
We put you, the customer, first. If you are unhappy with any of our services, please contact us and we will do everything we can to put it right.
Contact Us
One
If you are dissatisfied with any part of your visit while at one of our centres, you can speak directly to our team members or ask to see the General Manager. If you wish to put your concerns in writing, please visit the 'leave feedback' link at the bottom of our website. A member of staff will call you within 48 hours.
Two
If you are not completely satisfied with the response from the General Manager, you can escalate the complaint to the Regional Manager who will respond within 48 hours. You can obtain their details by contacting your local centre.
Three
A final escalation process is available if you still feel that your query has not been dealt with to your satisfaction. You can write to the Head of Commercial at our head office or email your complaint to info@fusion-lifestyle.com. We commit to acknowledge the complaint within 48 hours of receipt and resolve within seven working days.
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